Choosing between outsourcing IT or doing it in-house can be a very difficult decision. You might already have an IT professional that you trust, but they might also be very limited. Maybe the needs of your organization are growing and you’re wondering if you’re going to be able to scale your team. On the other hand, maybe you’re just getting started and don’t know the benefits of letting an outside team handle this function. Let’s take a look at some of the pros and cons of outsourcing IT vs hiring in-house.
Outsourced IT Allows You to Fill Skill Gaps
Not all businesses have the means to hire a full team of experts to look after their system and the need might not be there either. And even if you have built a team, chances are you won’t have the same resources as a company that does nothing but IT. An established outsourced IT support service will have experts that can deal with virtually any problems your organization may need to tackle. This is something only major companies can compete with, and even they will outsource in some cases.
An Outsourced Team May Need Time to Understand Your Business
One advantage an in-house team will have over an outsourced one is that they will be able to understand your business better. These teams often consist of people who have grown with your company and understand all its processes. So, there might be some adaptation time there for a new team. However, this is something an experienced team will be able to deal with fast.
Outsourced IT Eliminates Most HR Issues
One of the biggest challenges for any company is knowing what makes an IT professional or team competitive. But with a reputable firm, you already know their track record and what they’re capable of. They also have all the expertise to hire the best for any function.
Another issue when you’re dealing with an in-house team is “key man syndrome”. This is when one person plays such an important role that them being absent disrupts the whole team. This is a very real risk of one of your employees leaves or if they can’t show up to work for some reason. Having an outsourced team means that they’ll be there no matter the time and always have someone in case something happens to a player on their team.
In-House Teams Know Your Systems
Another thing that in-house teams will have over outsourced teams is that they will understand the type of equipment and solutions you’re using better. They won’t have to go through an onboarding stage to understand how they work.
Outsourced IT is Better for Expansion
If you were thinking of expanding, then outsourced IT allows you to scale more easily. Building a qualified team is already a challenge, but even more so when while expanding to different markets or locations. A well-staffed outsourced IT service will be able to grow with your company.
These are just some of the pros and cons of outsourced IT vs working with an in-house team. Whatever you do, make sure that you understand your needs and challenges now and for the future before you make a decision.
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