When it comes to sourcing a managed IT service for your company, there are plenty of options out there. But one of the biggest questions you will face will be whether you want an internal technician, or if you want to outsource your IT assistance.
The outsourcing vs internal IT support debate is one that has been around for years, with no clear consensus. Both options have their pros and cons, and the best solution for your business will depend on your specific needs and budget. In this blog post, we’ll take a closer look at the pros and cons of both outsourcing and internal IT support to help you make the best decision for your business.
Outsourcing Pros:
One of the biggest advantages of outsourcing IT support is that it can save you money. When you outsource, you only pay for the help you need, when you need it. This can be a big advantage over having an in-house IT team, which can be costly to maintain.
Another pro to outsourcing managed IT support is that you have access to a team of experts who can provide you with the latest information and advice on all things related to IT. This can be a big advantage if you don’t have an in-house IT team, or if your in-house team is not up to date on the latest trends.
Lastly, outsourcing managed IT services gives you the flexibility to scale up or down as needed. This can be a big advantage if your business experiences seasonal fluctuations or unexpected spikes in demand.
Outsourcing Cons:
The first con of outsourcing IT support is loss of control. When you outsource, you lose some degree of control over your IT infrastructure. This can be a disadvantage if you like to have complete control over all aspects of your business.
Another con to consider is security risks. When you outsource managed IT services, you are trusting another company with access to your sensitive data. This can be a risk if the company is not reputable or does not have adequate security measures in place.
In addition, when you outsource IT support, you become dependent on another company for critical services. This can be a disadvantage if the company is unreliable or unavailable when you need them most.
Internal Pros:
When it comes to the pros of internal IT support, keep in mind that this means you have an IT team on hand and that you have complete control over your technical infrastructure. This can be an advantage if security is a major concern for your business.
Additionally, when you have an internal IT team, you know that they will be available when you need them most. There is no risk of being left in the dark if the company you outsourced to goes out of business or experiences an outage.
Another pro that your company will experience when you have an internal IT team is that they are familiar with your systems and how your business operates. This can be an advantage when it comes to troubleshooting and problem-solving because they understand your specific needs and requirements.
Internal Cons:
One of the biggest disadvantages of having internally managed IT services is that they can be costly to maintain. You will need to pay salaries and benefits for your employees, as well as the cost of equipment and software licenses.
Also, keep in mind that when you have an internal IT team, they may not have the same level of expertise as an outsourced provider. This can be a disadvantage if you require complex services or assistance with cutting-edge technology.
The last element to consider when going over the cons of having an internal IT team is that they may take longer to complete tasks because they are not solely focused on providing IT support. This can be a disadvantage if your business needs immediate assistance with technical issues.
Conclusion:
There is no clear-cut answer when it comes to deciding between outsourcing and internal IT support. The best solution for your business will depend on your specific needs and budget. If cost is a major concern, then outsourcing may be the best option for your business. However, if security is a major concern, then having an internal IT team may be the better option. Weighing the pros and cons of each option will help you make the best decision for your business.
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